Jax Restaurants (“Jax Restaurants”, “we”, “us”) operates the website jax-restaurants.com. We are based in Dubai, United Arab Emirates.
This policy explains what personal information we collect when you use our website, how we use it, and the choices and rights you have. We handle personal information in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).
Information we collect
Information you give us. When you place a pickup order or send an events enquiry through our website, we collect the details you enter in the form. Depending on the form, this may include your name, email address, phone number, the date and size of your event, your preferred event type, and any message you choose to include.
Information collected automatically. When you visit our website, our web server records technical information in its logs, including your IP address, browser and device type, and the pages you view. This happens for every visit and is needed to run and secure the site. If you accept analytics cookies, Google Analytics also collects information about how you use the site, such as which pages are most popular and how you arrived. See the Cookies section below.
We do not collect payment details through this website, and we do not knowingly collect personal information from children.
How we use your information
We use your information on the basis of your consent (for example, when you submit a form or accept analytics cookies) and our legitimate need to operate, secure, and improve our website. We do not send marketing emails, and we do not sell your personal information.
- To respond to you: to manage your order, answer your events enquiry, and communicate with you about your request.
- To run and improve the website: to understand how visitors use our site so we can improve its content and performance.
- To keep the website secure: to protect against fraud, abuse, and technical issues.
Ordering and delivery platforms
We may link to third-party ordering and delivery platforms. When you place an order or interact with us on such a platform, your information is handled by that platform under its own privacy policy, not this one. We encourage you to review the privacy policy of any platform you use.
International transfers
Some of our service providers store or process information outside the UAE, including in the United States and Europe. Where information is transferred internationally, we rely on the protections offered by our providers, who apply recognised data protection safeguards, and we transfer only what is needed to provide our services.
How long we keep your information
We keep order and enquiry details only for as long as needed to handle your request and for a reasonable period afterwards for record-keeping, after which they are deleted. Analytics data is retained in accordance with Google Analytics' standard retention settings.
Your rights
Under the UAE PDPL, you have the right to:
- Request access to the personal information we hold about you
- Ask us to correct information that is inaccurate or incomplete
- Ask us to delete your personal information
- Object to or restrict certain uses of your information
- Withdraw your consent at any time (for example, for analytics cookies)
To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe. If you are not satisfied with our response, you may raise a complaint with the UAE Data Office.
Security
We use appropriate technical and organisational measures to protect your personal information, including encrypted connections (HTTPS) across our website and access controls on the systems where form submissions are stored. No method of transmission over the internet is completely secure, but we work to protect your information in line with good industry practice.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date at the top. Significant changes will be highlighted on the website.
Contact us
If you have any questions about this policy or how we handle your information, please contact us at:
Jax RestaurantsDubai, United Arab Emirateshello@jax-restaurants.com